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Your statutory rights are not affected by our Returns Policy. To the extent that any provision in

our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the

particular offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to

return or exchange an item bought online with a valid receipt. If 30 days have gone by since

your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That

means your item must be unused and in the same condition that you received it. The item must

be in the original packaging and returned with any accessories, labels and free gifts or bonus


To complete your refund or exchange, we require a receipt or proof of purchase. Please do not

send your purchase back to the manufacturer.

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory

quality, unfit for purpose or not as described, and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be

the date of purchase or the date the goods were delivered to you - whichever is later).

After the initial 30 days, you can't demand a full refund in the first instance, but you still have the

right to a repair or replacement

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that

we have received your returned item. We will also notify you of the approval or rejection of your


If you are approved, then your refund will be processed, and a credit will automatically be

applied to your credit card or original method of payment, within 14 calendar days. If you paid

for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations where only partial refunds are granted (if applicable):

ï‚· Books or other paper products with obvious signs of use;

ï‚· Any item not in its original condition, which is damaged or missing parts for reasons not

due to our error; and

ï‚· Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your credit card or bank statement again, depending on the original payment method.

Then contact your credit card company or bank, it may take some time before your refund is officially


If you've done all of this and you still have not received your refund yet, please contact us at

01483 267676

Sale items

We do not offer refunds for sale items, unless they are faulty.

Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for

the same item, please send us an email at Once we have approved the exchange please post your item to:

Unit 82b Smithbrook Kilns, Cranleigh, Surrey, GU6 8JJ.


If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift

credit for the value of your return. Once the returned item is received, a gift certificate will be

mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to

themselves to give to you later, we will send a refund to the gift giver and they will find out about

your return.


You will be responsible for paying for your own shipping costs for returning your item, unless the

item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return

shipping will be deducted from your refund. Depending on where you live, the time it may take

for your exchanged product to reach you, may vary. If you are shipping an item over £50, you

should consider using a trackable shipping service or purchasing shipping insurance as we

cannot guarantee that we will receive your returned item.

Right to cancel

In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right

to cancel your order up to 14 days from the day you receive your goods if you are an online,

mail or telephone order customer. You then have a further 14 days from the date you notify the

retailer of your cancellation to return the goods.The refund will include any standard delivery

charges paid. You will be responsible for the cost of returning a cancelled order to us.

To exercise your right to cancel follow the steps below:

Please email us on to notify us of the cancellation and make arrangements

for the return. Ensure that the goods are properly packaged in their original packaging with all tags and any free goods

Included in the original purchase. Any damage causedas a result of insufficient packaging will be your own responsibility.

We will refund to you the price paid for the items and (unless you did not pay for delivery) the

delivery charges that you paid up to a maximum amount of the cost of our standard delivery

option. You will be refunded to your original method of payment within 14 calendar days of our

receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of

return from you. If we do not receive the cancelled items back, we may arrange to collect them

from you at your cost.