Delivery & Returns Policy
- Delivery & Returns Policy
Bicycle Orders will be delivered FREE OF CHARGE FOR A LIMITED PERIOD ONLY to the UK Mainland, Highlands and Channel Islands. We do not presently deliver to overseas destinations.
All bikes are built up and given a pre-delivery inspection by a cytech qualified mechanic. They are then partially disassembled for shipping in the original bike box. We recycle these boxes from bikes that we get sent to do our best to help the environment. Occasionally a box with different branding might be used. Bikes will be delivered by courier to the registered address of the credit/debit card used to place the order.
Non-bicycle Orders will also be delivered free of charge. Again, we do not ship overseas.
Standard non-bike orders will normally be delivered via Royal Mail First Class parcel service and are made between 8am and 6pm, Monday to Friday. Smaller items will be posted through your letterbox, but for larger items a card will be left should you not be there to accept the parcel. We are happy to deliver to work addresses excluding PO Box numbers. In some instances, and at our discretion, we will upgrade to a traceable courier service at no extra cost to you.
Collection in store is necessary on Trek, Fondriest and Look bicycles, as those suppliers wish to ensure that a comprehensive service is offered with their product. It is against our dealer agreement to ship these items. For these, and any other items you wish to collect in-store, the cardholder must bring the payment card used at checkout with them at the time of collection together with the printed order confirmation.
We do not presently deliver to destinations overseas.