Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
RETURNS (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and free gifts or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement
REFUNDS (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds or no refund will be granted (if applicable):
- Books or other paper products with obvious signs of use;
- Clothing which has been worn or washed
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
- Any item that is returned more than 30 days after delivery.
LATE OR MISSING REFUNDS
If you haven't received a refund yet, first check your bank/credit card statement.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please call us on 01483 267676
We do not offer refunds for sale items, unless they are faulty.
We only replace items if they are defective or damaged. If you need to replace an item with the same item, please send us an email at email@example.com Once we have agreed the exchange, please return the item to:
Unit 82b Smithbrook Kilns, Cranleigh, Surrey, GU6 8JJ
Please ensure adequate packaging, and including all original packaging, tags and free items included with your purchase.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, please mail your product to: Unit 82b, Smithbrook Kilns, Cranleigh, Surrey, GU6 8JJ with your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
RIGHT TO CANCEL
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
Please email us on firstname.lastname@example.org with your reasons for cancellations. Once the cancellation and return has been logged with us, please send back the items in their original packaging in saleable condition with all tags and free items included in the purchase to the above returns address.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.